Terms of Use

Welcome to Grin! While using any of our sites or products, please follow our rules.

  1. Accepting these Terms

This document and the other documents that we reference below make up our rules, or what we officially call our Terms of Use (the “Terms” for short).

The Terms are a legally binding contract between you and Grin, Inc.

This contract sets out your rights and responsibilities when you use the services provided by Grin (we’ll refer to our website and other services as our “Services”), so please read it carefully. By using any of our Services (even just browsing our website), you’re agreeing to the Terms. If you don’t agree with the Terms, you may not use our Services. Simple, right? Great!

  1. Other Documents We Mentioned

Grin’s Services connect social content creators from all around the world. Here’s a handy guide to help you understand the specific rules that are relevant for you, depending on how you use the Services:

Seller Policy. If you list any items for sale through our Services, these policies apply to you. You can read them in our Help Center.

Buyer Policy. If you use our Services to browse or shop, these policies apply to you. You can read them in our Help Center.

  1. Your Privacy

We know your personal information is important to you, so it’s important to us. Our Privacy Policy details how your information is used when you use our Services, and it’s also a part of our Terms, so please read it in our Help Center.

  1. Your Account with Grin

You’ll need to create an account with Grin to use some of our Services. Here are a few rules about accounts with Grin:

  1. You must be 18 or older to use our Services. Otherwise, you may only use our Services under the supervision of a parent or legal guardian.
  2. Be honest with us. Provide accurate information about yourself. It’s not OK to use false information or impersonate another person or company through your account.
  3. Choose a nice username. A username that is offensive, vulgar, or infringes someone’s intellectual property rights violates the Terms.
  4. You are responsible for your account. You’re solely responsible for any activity on your account. If you’re sharing an account with other people, then the person whose billing information is on the account will ultimately be responsible for all activity. If you’re registering as a business entity, you personally guarantee that you have the authority to agree to the Terms on behalf of the business. Also, your accounts are not transferable.
  5. Protect your password. As we mentioned above, you’re solely responsible for any activity on your account, so it’s important to keep your account password secure.
  6. Let's be clear about our relationship. These Terms don't create any agency, partnership, joint venture, employment or franchisee relationship between you and Grin.
  7. Your Content

Content that you post using our Services is your content (so let’s refer to it as “Your Content”). We don’t make any claim to it. That includes anything you post using our Services (like usernames, shop names, profile pictures, listing photos, listing descriptions, reviews, comments, videos, etc.).

  1. Responsibility for Your Content. You understand that you are solely responsible for Your Content. You represent that you have all necessary rights to Your Content and that you’re not infringing or violating any third party’s rights by posting it.
  2. Permission to Use Your Content. By posting Your Content through our Services, you grant Grin a license to use it. We don’t claim any ownership to Your Content, but we have your permission to use it to help Grin function and grow. That way, we won’t infringe any rights you have in Your Content and we can help promote your stuff.
  3. Rights You Grant Grin. (Here’s the legalese version of the last section). By posting Your Content, you grant Grin a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use, display, edit, modify, reproduce, distribute, store, and prepare derivative works of Your Content to provide the Services and to promote Grin, your Grin shop, or the Services in general, in any formats and through any channels, including across any Grin Services or third-party website or advertising medium.

That sounds like a lot, but it’s necessary for us to keep Grin going. Consider these examples: if you upload a photo of a listing, first, we have permission to display it to buyers, and second, we can resize it so it looks good to a buyer using our mobile app; if you post a description in English, we can translate it into French so a buyer in Paris can learn the story behind your item; and if you post a beautiful photo of your latest handmade necklace, we can feature it on our homepage, in one of our blogs or even on a billboard to help promote your business and Grin’s.

  1. Reporting Unauthorized Content. Grin has great respect for intellectual property rights, and is committed to following appropriate legal procedures to remove infringing content from the Services. If content that you own or have rights to has been posted to the Services without your permission and you want it removed, please email us at support@grinapps.com. If Your Content infringes another person’s intellectual property, we will remove it if we receive proper notice. We’ll notify you if that happens.
  2. Inappropriate, False or Misleading Content. This should be common sense, but there are certain types of content we don’t want posted on Grin’s Services (for legal reasons or otherwise). You agree that you will not post any content that is abusive, threatening, defamatory, obscene, vulgar or otherwise offensive or in violation of any part of our Terms. You also agree not to post any content that is false and misleading or uses the Services in a manner that is fraudulent or deceptive.
  3. Your Use of Our Services

License to Use Our Services. We grant you a limited, non-exclusive, non-transferable and revocable license to use our Services—subject to the Terms and the following restrictions in particular:

  • Don’t Use Our Services to Break the Law. You agree that you will not violate any laws in connection with your use of the Services. This includes any local, state, federal and international laws that may apply to you. For example, it’s your responsibility to obtain any permits or licenses that your shop requires; you may not sell anything that violates any laws; and don’t commit fraud, theft or any other crimes against Grin, another Grin user or a third party.
  • Pay Your Bills. You are responsible for paying all fees that you owe to Grin. You are also solely responsible for collecting and/or paying any applicable taxes for any purchases or sales you make through our Services. Your fees, bills, taxes and how you can pay them are fully explained in our Fees & Payments Policy.
  • Don’t Steal Our Stuff. You agree not to “crawl,” “scrape,” or “spider” any page of the Services or to reverse engineer or attempt to obtain the source code of the Services.
  • Don’t Try to Harm Our Systems. You agree not to interfere with or try to disrupt our Services, for example by distributing a virus or other harmful computer code.
  • Share Your Ideas. We love your suggestions and ideas! They can help us improve your experience and our Services. Any unsolicited ideas or other materials you submit to Grin (not including Your Content or items you sell through our Services) are considered non-confidential and non-proprietary to you. You grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you.
  1. Termination

Termination By You. We hate to see you go, but you may terminate your account with Grin at any time by emailing support@grinapps.com, or using the Help page on our websites. Terminating your account will not affect the availability of some of Your Content that you posted through the Services prior to termination. Oh, and you’ll still have to pay any outstanding bills.

 

Termination By Grin. We may terminate or suspend your account (and any related accounts) and your access to the Services at any time, for any reason, and without advance notice. If we do so, it’s important to understand that you don’t have a contractual or legal right to continue to use our Services, for example, to sell or buy on our website or mobile apps. Grin may refuse service to anyone, at any time, for any reason.

If you or Grin terminate your account, you may lose any information associated with your account, including Your Content.

We May Discontinue the Services. Grin reserves the right to change, suspend or discontinue any of the Services at any time, for any reason. We will not be liable to you for the effect that any changes to the Services may have on you, including your income or your ability to generate revenue through the Services.

Survival. The Terms will remain in effect even after your access to the Service is terminated, or your use of the Service ends.

  1. Warranties and Limitation of Liability (or the Things You Can’t Sue Us For)

Items You Purchase. You understand that Grin does not manufacture, store or inspect any of the items sold through our Services. We provide the venue; the items in our marketplace are produced and sold directly by independent sellers, so Grin cannot and does not make any warranties about their quality, safety or even their legality. Any legal claim related to an item you purchase must be brought directly against the seller of the item. You release Grin from any claims related to items sold through our Services, including for defective items, misrepresentations by sellers or items that caused physical injury (like product liability claims).

Content You Access. You may come across materials that you find offensive or inappropriate while using our Services. We make no representations concerning any content posted by users through the Services. Grin is not responsible for the accuracy, copyright compliance, legality or decency of content posted by users that you accessed through the Services. You release us from all liability relating to that content.

People You Interact With. You can use the Services to interact with other individuals. However, you understand that we do not screen users of our Services, and you release us from all liability relating to your interactions with other users. Please be careful and exercise caution and good judgment in all interactions with others, especially if you are meeting someone in person.

Third-Party Services. Our Services may contain links to third-party websites or services that we don’t own or control (for example, links to Facebook, Twitter, and Pinterest). You may also need to use a third party’s product or service in order to use some of our Services (like a compatible mobile device to use our mobile apps). When you access these third-party services, you do so at your own risk. The third parties may require you to accept their own terms of use. Grin is not a party to those agreements; they are solely between you and the third party.

Warranties. Grin is dedicated to making our Services the best they can be, but we’re not perfect and sometimes things can go wrong. You understand that our Services are provided “as is” and without any kind of warranty (express or implied). We are expressly disclaiming any warranties of title, non-infringement, merchantability and fitness for a particular purpose, as well as any warranties implied by a course of performance, course of dealing or usage of trade.

We do not guarantee that: (i) the Services will be secure or available at any particular time or location; (ii) any defects or errors will be corrected; (iii) the Services will be free of viruses or other harmful materials; or (iv) the results of using the Services will meet your expectations. You use the Services solely at your own risk. Some jurisdictions do not allow limitations on implied warranties, so the above limitations may not apply to you.

Liability Limits. To the fullest extent permitted by law, neither Grin, nor our employees or directors shall be liable to you for any lost profits or revenues, or for any consequential, incidental, indirect, special or punitive damages arising out of or in connection with the Services or these Terms. In no event shall Grin’s aggregate liability for any damages exceed the greater of one hundred ($100) US Dollars or the amount you paid Grin in the past twelve months. Some jurisdictions do not allow limitations on incidental or consequential damages, so the above limitations may not apply to you.

9. Indemnification

If Grin gets sued because of something that you did, you agree to defend and indemnify us. That means you’ll defend Grin (including any of our employees) and hold us harmless from any legal claim or demand (including reasonable attorney’s fees) that arises from your actions, your use (or misuse) of our Services, your breach of the Terms or your account’s infringement of someone else’s rights.

We reserve the right to handle our legal defense however we see fit, even if you are indemnifying us, in which case you agree to cooperate with us so we can execute our strategy.

  1. Disputes with Other Users

If you find yourself in a dispute with another user of Grin’s Services or a third party, we encourage you to contact the other party and try to resolve the dispute amicably.

Dispute Process. Buyers and sellers who are unable to resolve a dispute related to a transaction on our website or mobile apps may participate in our Dispute Process. You can find details about the Dispute Process in our Help Center. Grin will attempt to help you resolve disputes in good faith and based solely on our interpretation of our policies, in our sole discretion; we will not make judgments regarding legal issues or claims. Grin has no obligation to resolve any disputes.

 

Release of Grin. You release Grin from any claims, demands and damages arising out of disputes with other users or parties.

  1. Disputes with Grin

If you’re upset with us, let us know, and hopefully we can resolve your issue. But if we can’t, then these rules will govern any legal dispute involving our Services:

  1. Governing Law. The Terms are governed by the laws of the State of California, without regard to its conflict of laws rules, and the laws of the United States of America. These laws will apply no matter where in the world you live.
  2. Arbitration. You and Grin agree that any dispute or claim arising from or relating to the Terms shall be finally settled by arbitration, using the English language, administered by the American Arbitration Association (the “AAA”) under its Commercial Arbitration Rules then in effect (those rules are deemed to be incorporated by reference into this section). Our arbitration will be handled by a sole arbitrator in accordance with those rules. Judgment on the arbitration award may be entered in any court that has jurisdiction. Any arbitration under the Terms will take place on an individual basis: class arbitrations and class actions are not permitted. You understand that by agreeing to the Terms, you and Grin are each waiving the right to trial by jury or to participate in a class action.Notwithstanding the foregoing, each party shall have the right to bring an action in a court of proper jurisdiction for injunctive or other equitable or conservatory relief, pending a final decision by the arbitrator.
  3. Forum. We’re based in Sacramento, California, so any legal action against Grin related to our Services must be filed and take place in Sacramento. That means the seat of any arbitration shall be Sacramento. For any actions not subject to arbitration, you and Grin agree to submit to the personal jurisdiction of a state court located in Sacramento County, California.

If you are a government agent or entity in the United States using the Services in your official capacity, and you are legally unable to agree to the clauses in this section, then those clauses do not apply to you. In that case, the Terms and any action related to the Terms will be governed by the laws of the United States (without reference to conflict of laws) and, in the absence of federal law and to the extent permitted under federal law, the laws of the State of California.

  1. Changes to the Terms

We may update these Terms from time to time. If we believe that the changes are material, we’ll definitely let you know by doing one (or more) of the following: (1) posting the changes through the Services or (2) sending you an email or message about the changes. That way you can decide whether you want to continue using the Services. Changes will be effective upon the posting of the changes. You are responsible for reviewing and becoming familiar with any changes. Your use of the Services following the changes constitutes your acceptance of the updated Terms.

  1. Some Finer Legal Points

The Terms, including all of the policies that make up the Terms, supersede any other agreement between you and Grin regarding the Services. If any part of the Terms is found to be unenforceable, that part will be limited to the minimum extent necessary so that the Terms will otherwise remain in full force and effect. Our failure to enforce any part of the Terms is not a waiver of our right to later enforce that or any other part of the Terms. We may assign any of our rights and obligations under the Terms.

  1. Contact Information

If you have any questions about the Terms, please email us at support@grinapps.com.


Fees & Payments Policy

Sellers may be charged for using some of Grin’s services. This Fees & Payments Policy explains your fees, taxes, and how you get paid.

This policy is a part of our Terms of Use. By selling on Grin, you’re agreeing to this policy and our Terms of Use.

  1. Types of Fees

Sellers may be required to pay the following types of fees:

Transaction Fees

When you make a sale through Grin, you will be charged a transaction fee of 10% of the price you display for each listing.

Payment Processing Fees

Payment processing fees are charged by our payment providers – not Grin. Their fees can vary depending on the location of your bank account, if your transactions require currency conversions, and other reasons.

Stripe

Sellers may choose to accept Stripe for payments on Grin’s services. Stripe’s baseline payment processing fee is 2.9% + 30¢ for each transaction. Stripe also charges sellers fees for currency conversion. See next section

Currency Conversion

All fees that appear on Grin are in US Dollars. If your buyer has a different currency than you, then you will be charged currency conversion fees from your payment processor on Grin.

Stripe
Per their documentation “when Stripe does a currency conversion on your behalf, funds will usually be converted at a rate approximately 2% above the daily mid-market rate. You can look up the actual conversion for a particular charge in your Dashboard in real-time.” You can read more here:

https://support.stripe.com/questions/how-does-stripe-handle-currency-conversion
https://support.stripe.com/questions/how-do-currency-conversions-work-on-connect

  1. Fee Avoidance

Any action by a seller to avoid paying a fee is considered fee avoidance and is strictly prohibited by Grin. This includes, for example, encouraging buyers to purchase an item in your Grin Shop through another venue. The price stated in each listing description must be an accurate representation of the sale. Sellers may not alter the item's price after a sale for the purpose of avoiding Grin transaction fees, misrepresent the item, or use another user's account without permission.

  1. Fraud & Other

To protect against fraud, unauthorized transactions (such as money laundering), claims or other liabilities, we do not collect credit information; but allow our payment vendors to collect information for the purpose of collecting payments from buyers on the Site or transferring payments to sellers on the Site. We are not exposed to the payment information provided to our payment vendors, and this information is subject to the privacy policy applicable to the payment vendor.

  1. Taxes

You are responsible for collecting and paying any taxes associated with using and making sales through Grin’s Services.

  1. Getting Paid from Sales on Grin

Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 14 days after the order is marked as complete.

  1. Disputes

Filing a transaction dispute or reversing a payment through your payment provider or your bank is a violation to these Terms of Service. Doing so may get your account temporarily disabled to investigate possible security violations. Note: once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.

More information can be found in our Help Center.

 


Buyer Policy

Grin is a marketplace where you can purchase services from social content creators. Whether you are looking for shout outs or a new banner image, we want you to have a positive experience shopping on Grin. Please read on to find out more about your rights, as well as what is expected of you, as a buyer.

This policy is a part of our Terms of Use. By shopping on Grin, you’re agreeing to this policy and our Terms of Use.

Understanding Grin’s Limitations as a Venue

Grin provides a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that Grin is not a part of that transaction. By shopping on Grin, you understand that:

  1. You are not buying directly from Grin, but from one of the many talented sellers on Grin;
  2. Grin does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Grin or any content posted by sellers (such as photographs or language used in listings or shop policies); and
  3. Each seller on Grin accepts different payment methods and has their own processing times, methods, and policies.

As a member of the community, you have the opportunity to confidentially alert us to listings that violate any of Grin’s policies. Contact us here: support@grinapps.com.

Communicating with Other Grin Members

Direct Messaging

You can communicate directly with sellers prior to making a purchase. Messages may not be used for the following activities:

  1. Sending unsolicited advertising or promotions, requests for donations, or spam;
  2. Harassing or abusing another member;
  3. Contacting someone after they have explicitly asked you not to; or
  4. Interfering with a transaction or the business of another member.

Interference:
Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on Grin. Examples of interference include:

  1. Contacting another member via Grin to warn them away from a particular member, shop, or item;
  2. Posting in public areas to demonstrate or discuss a dispute with another member;
  3. Purchasing from a seller for the sole purpose of leaving a negative review;
  4. Maliciously clicking on a competitor's Promoted Listings ads in order to drain that member's advertising budget, also known as "click fraud."

Harassment
Any use of Messages to harass other members, to support or glorify hatred toward, or otherwise demean people based upon: race, ethnicity, religion, gender, gender identity, disability, or sexual orientation is strictly prohibited. If you receive a Message that violates this policy, please let us know right away by emailing support@grinapps.com.

Purchasing an Item on Grin

When you buy from a creator on Grin, you’re directly supporting an independent business, each with its unique listings, policies, processing times, and payment systems. By making a purchase from a seller on Grin, you agree that you:

  1. Have read the item description and shop policies before making a request or purchase;
  2. Have submitted appropriate payment for item(s) requested/purchased; and
  3. When the seller accepts the request and/or a purchase is made and order created, you will provid all information that the seller needs to complete your order.

Leaving Ratings & Reviews

Reviews are a great way to learn about a seller’s items and reputation, help good sellers build a strong reputation, or help warn other buyers about a poor experience.

You can leave a review, including a one to five star rating and an account of the experience, for 30 days after your order was completed.

By leaving a rating and review, you acknowledge that:

  1. Your review and profile information will be publicly displayed on the seller's listing and review pages.
  2. Reviews may not:
    Contain private information;
    b. Contain obscene, racist, or harassing language or imagery;
    c. Contain prohibited medical drug claims;
    d. Contain advertising or spam;
    e. Be about things outside the seller’s control, such as Grin or a third party; or
    f. Undermine the integrity of the Reviews system.
  3. Extortion is not allowed on Grin. Any attempt to manipulate reviews through threats, intimidation, or bribery is considered extortion and is strictly prohibited on Grin. Examples of extortion include the following:
    A buyer leaves a negative review in an attempt to force the seller into providing additional items that were not agreed upon in the original transaction.
    b. A buyer leaves a negative review in an attempt to force the seller into providing a refund when a refund is not warranted.
  4. Shilling is not allowed on Grin. Shilling is the fraudulent inflation of a shop’s reputation by use of an alternate account. The intent of shilling is to make a seller look more desirable by increasing the shop’s number of sales and overall review score. Not only does it violate our core value of transparency, but it is considered to be a deceptive business practice by the US Federal Trade Commission. Reviews must reflect the honest, unbiased opinions, findings, beliefs, or experience of the buyer.

You also warrant that:

  1. You understand that, as stated in Grin’s Terms of Use, Grin has license to use any content you provide to Grin.

Sellers may respond to reviews of three or fewer stars. Sellers’ responses to reviews must also comply with this policy.

We reserve the right to remove reviews that violate our policies or Terms of Use.

Creating and Uploading Content

As a member of Grin, you have the opportunity to create and upload a variety of content, like usernames, messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:

  1. Abusive, threatening, defamatory, or harassing;
  2. Obscene or vulgar;
  3. In violation of someone else’s privacy or intellectual property rights; or
  4. False, deceptive, or misleading.

Ownership and limitations

Unless clearly stated otherwise on the seller's listing and/or About section on their profile, when the work is delivered, and subject to payment, the buyer is granted all intellectual property rights, including but not limited to, copyrights for the work delivered from the seller, and the seller waives any and all moral rights therein. The delivered work shall be considered work-for-hire under the U.S. Copyright Act. In the event the delivered work does not meet the requirements of work-for-hire or when US Copyright Act does not apply, the seller expressly agrees to assign to buyer the copyright in the delivered work. All transfer and assignment of intellectual property to buyer shall be subject to full payment for the listing and the delivery may not be used if payment is cancelled for any reason. For removal of doubt, in custom created work (such as art work, design work, etc.), the delivered work shall be the exclusive property of buyer, and seller assigns all rights, title and interest in the delivered work.

Sellers further confirm that whatever information they receive from the buyer, which is not public domain, shall be kept confidential and shall not be shared or used for any purpose whatsoever other than for the delivery of the ordered work to the buyer.

Furthermore, users (both buyers and sellers) agree that unless they explicitly indicate otherwise, the content users voluntarily create/upload to Grin, including text, photos, videos, usernames, user photos, user videos and any other information, including the display of delivered work, may be used by Grin for no consideration for marketing and/or other purposes.

Reporting a Problem with an Order & Disputes

Grin’s Dispute Process

Although Grin is not directly involved in a transaction between a buyer and a seller, we provide a dispute process in the unlikely event your purchase from a seller does not go as expected. You can use Grin’s dispute process to come to a resolution with the seller in the event of a non-delivery, or if an item you receive is not as described in the listing. You can open a dispute under the following circumstances:

Non-Delivery
A Non-Delivery occurs when a buyer places an order and submits payment, but the seller does not deliver the item. The following are examples of Non-Delivery cases:

  1. The service was never completed.

Not-as-Described
An item is Not as Described if it is materially different from the seller’s listing description or photos. Here are a few examples of Not as Described cases:

  1. The service was not delivered in accordance with the description on the listing page.

Not as Described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:

  1. The item(s) were ordered for a specific date or event.
  2. A deadline was agreed upon by the buyer and seller.
  3. The item(s) are rendered useless after that date.

Ineligible Transactions
The following are not eligible for Grin’s dispute process:

  1. Prohibited items
  2. Transactions where payment is not made through Grin
  3. Cancelled transactions that have already resulted in a refund

Disputes Cont.

We encourage our buyers and sellers to try and settle conflicts amongst themselves via messages. If for any reason this fails or if you encounter non-permitted usage on the Services, users can contact Grin's Customer Support department for assistance at support@grinapps.com.

Basics

  • Filing a transaction dispute or reversing a payment through your payment provider or your bank is a violation to these Terms of Service. Doing so may get your account temporarily disabled to investigate possible security violations. Note: once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.
  • Grin reserves the right to cancel orders or place funds on hold for any suspected fraudulent transactions made on Grin’s Services.
  • All transfer and assignment of intellectual property to the buyer shall be subject to full payment for the Service and the delivery may not be used if payment is cancelled for any reason.
  • If an order is cancelled (for any reason), the funds paid will be refunded to the buyer.
  • Revisions to deliveries can be performed by sellers based on the seller’s service and customer care. Sellers may determine the amount of revisions offered to buyers, including no revisions.
  • Requests for revisions can be performed through the Order page.
  • Requesting to gain more services from sellers beyond the agreed requirements is not allowed.

Cancellations

Buyers may cancel requests prior to a seller accepting it. Once a seller accepts a request, it becomes an order, and the buyer can no longer cancel.

Typically, only sellers may cancel orders. Buyers may request that a seller cancel an order via messages or contact Grin Customer Support under certain circumstances, outlined below.

Order Cancellations

  • Grin encourages Buyers and Sellers to resolve service disputes mutually using the messages system.
  • Eligibility for requests to Grin to cancel an order will be assessed by our Customer Support team based on a number of factors, including violations to our Terms of Service, general misconduct, and improper usage of the Grin delivery system. See below for Order specific eligibility.
  • Completed orders may be cancelled, upon review of our Customer Support team, up to 14 days after the order is marked as complete.
  • Orders are not eligible to be cancelled based on the quality of service/materials delivered by the seller if the service was rendered as described in the Service page. Buyers may rate their experience with the seller on the order page, including the overall level of service quality received.
  • Buyers must use Grin Direct Messaging to the seller to address their concerns and desired resolution related to the service provided by their seller prior to contacting Customer Support. Customer Support will not take any action against Orders where the buyers failed to inform their seller of issues related to the seller’s service and will allow sellers to provide a resolution first. This does not include non-permitted usage of Grin.
  • Any non-permitted usage of Grin encountered during an Order, after being reviewed by our Customer Support team, may result in the order being cancelled. This includes, but not limited to; harassment, unlawful behavior, or other violations to Grin’s Terms of Service.
  • Grin Customer Support will cancel orders based on, but not limited to, the following reasons:
    • In Progress orders (after the buyer submits their requirements and before the seller delivers on Grin)
      • The seller is late and unresponsive for more than 24 hours while the order is marked as Late.
      • Users are abusive towards the other party through threats of low ratings or leveraging order materials (such as logins, personal information) against each other.
      • Users supplied or included copyright/trademark infringing materials as part of the Buyer requirements or the seller’s delivery.
      • The user is no longer an active Grin user due to Terms of Service violations or closure of their account.
    • Complete Orders (seller has marked delivery as complete)
      • The seller uses the Delivery system to extend the delivery due date to complete the requested service without providing the final delivered service to buyers.
        • Note: Multiple reported offenses will result in permanent suspension of your account.
      • The seller delivers no files and/or proof of work related to the agreed upon order requirements.
        • Note: Subjectivity of the materials in question will be reviewed by our Customer Support team.
      • The seller requests additional payments, on or off the Grin platform, by withholding the final delivery of services directly related to the agreed requirements.
      • The seller is withholding the final delivery of services for improved ratings.
      • Buyers who abuse the revisions process to gain more services from sellers beyond the agreed requirements.
      • Buyers who threaten to leave a damaging review to gain more services from the seller not related to the agreed requirements.
      • Users who have been reported to use copyright/trademark infringing materials after verification and with proof.
      • Grin Customer Support will review cases of Order delivery manipulation that prevents buyers and sellers from fully utilizing our dispute process that enabled the order to be marked as complete.

Refunds & Revisions Policies

Each seller has his or her own returns and revisions policies, which should be outlined on their profile. Not all sellers offer returns and revisions. In fact, most do not. If there is not a clear returns and revisions policy on the seller’s profile or in the listing description, you should assume that there are not returns or revisions unless you negotiate that with the seller directly through the messages system prior to making the purchase.

Refunds

  • Deposit refunds, when available from the payment provider, can be performed by our Customer Support team. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund from their account which is subject to review by our Customer Support team. If we are able to get you a full refund, we will deposit it all back to you. If there are certain fees for which we cannot get refunded from the payment processor, then Grin will not refund those fees to you.

Seller Policy

Grin is a marketplace where you can sell services to other social content creators. We want to make sure that you and your buyers have a positive experience on Grin. Please read on to find out more about your rights, as well as what is expected of you, as a seller.

This policy is a part of our Terms of Use. By becoming a seller on Grin, you’re agreeing to this policy and our Terms of Use.

What Can be Sold on Grin

Grin is a unique marketplace, built just for social content creators. All services offered on Grin must be for social content creators.

What Can't be Sold on Grin

Anything illegal.

Anything inappropriate, as determined by Grin.

Anything that wouldn’t be used by social content creators.

Copycat listings.

Keep in mind that members may flag listings that appear to violate our policies for Grin's review.

Grin may remove any listings that violate our policies. Grin may also suspend or terminate your account for any violations.

Representing Yourself and Your Listings Honestly

One of Grin’s core values is transparency. Transparency means that you honestly and accurately represent yourself, your items, and your business.

By selling on Grin, you agree that you will:

  1. Provide honest, accurate information in your account and profile.
  2. Honor your policies and the commitments you make to buyers.
  3. Accurately represent your items in listings and listing photos.
  4. Complete or cancel all orders within 30 days of accepting the request.
  5. Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can report it to Grin at support@grinapps.com.
  6. Not engage in fee avoidance, meaning trying to complete transactions off the Grin platform with customers you found on the Grin platform.
  7. Not create duplicate accounts.
  8. Not try to coerce or manipulate buyers into leaving positive reviews

Communicating with Other Grin Members

Direct Messaging

You can use Messages to respond to questions about your listings and communicate directly with your buyers or other Grin members. This is a great way for buyers to ask you questions about an item or an order.

Messages may not be used for the following activities:

  1. Sending unsolicited advertising or promotions, requests for donations, or spam;
  2. Harassing or abusing another member;
  3. Contacting someone after they have explicitly asked you not to; or
  4. Interfering with a transaction or the business of another member.

Interference
Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on Grin. Examples of interference include:

  1. Contacting another member via Messages to warn them away from a particular member or listing;
  2. Posting in public areas to demonstrate or discuss a dispute with another member;
  3. Purchasing from a seller for the sole purpose of leaving a negative review;
  4. Maliciously clicking on a competitor's Promoted Listings ads in order to drain that member's advertising budget, also known as "click fraud."

Harassment
Any use of Grin Messages to harass other members is strictly prohibited. Similarly, Messages may not be used to support or glorify hatred toward, or otherwise demean people based upon: race, ethnicity, religion, gender, gender identity, disability, or sexual orientation. If you receive a Message that violates this policy, please let us know right away by emailing support@grinapps.com.

Emails

You may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for Grin-related communications or for Grin-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorized transactions. Without the buyer’s explicit consent, you may not add any Grin member to your email or physical mailing list or store or misuse any payment information. For more information, please see our Privacy Policy.

Creating and Uploading Content

As a member of Grin, you have the opportunity to create and upload a variety of content, like usernames, listings, messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:

  1. Abusive, threatening, defamatory, or harassing;
  2. Obscene or vulgar;
  3. In violation of someone else’s privacy or intellectual property rights; or
  4. False, deceptive, or misleading.

Ownership and limitations

Unless clearly stated otherwise on the seller's listing and/or About section on their profile, when the work is delivered, and subject to payment, the buyer is granted all intellectual property rights, including but not limited to, copyrights for the work delivered from the seller, and the seller waives any and all moral rights therein. The delivered work shall be considered work-for-hire under the U.S. Copyright Act. In the event the delivered work does not meet the requirements of work-for-hire or when US Copyright Act does not apply, the seller expressly agrees to assign to buyer the copyright in the delivered work. All transfer and assignment of intellectual property to buyer shall be subject to full payment for the listing and the delivery may not be used if payment is cancelled for any reason. For removal of doubt, in custom created work (such as art work, design work, etc.), the delivered work shall be the exclusive property of buyer, and seller assigns all rights, title and interest in the delivered work.

Sellers further confirm that whatever information they receive from the buyer, which is not public domain, shall be kept confidential and shall not be shared or used for any purpose whatsoever other than for the delivery of the ordered work to the buyer.

Furthermore, users (both buyers and sellers) agree that unless they explicitly indicate otherwise, the content users voluntarily create/upload to Grin, including text, photos, videos, usernames, user photos, user videos and any other information, including the display of delivered work, may be used by Grin for no consideration for marketing and/or other purposes.

Building a Positive Reputation Through our Reviews System

Reviews are a great way for you to build a reputation on Grin. Buyers can leave a review, including a one to five star rating and a photograph of their purchase, within 30 days after their order was completed.

On the rare occasion you receive an unfavorable review, you can reach out to the buyer or, if the review is less than 3 stars, leave a response.

Reviews and your response to reviews may not:

  1. Contain private information;
  2. Contain obscene, racist, or harassing language or imagery;
  3. Contain prohibited medical drug claims;
  4. Contain advertising or spam;
  5. Be about things outside the seller’s control, such as a shipping carrier, Grin or a third party; or
  6. Undermine the integrity of the Reviews system.

Extortion

Extortion is not allowed on Grin. Any attempt to manipulate reviews through threats, intimidation, or bribery is considered extortion and is strictly prohibited on Grin. Extortion includes when a seller offers a buyer additional goods, services, or compensation in exchange for a positive review.

Shilling

Shilling is strictly prohibited on Grin. Shilling is the fraudulent inflation of a shop’s reputation by use of an alternate account. The intent of shilling is to make a seller look more desirable by increasing the shop’s number of sales and overall review score. Not only does it violate our core value of transparency, but it is considered to be a deceptive business practice by the US Federal Trade Commission. Reviews must reflect the honest, unbiased opinions, findings, beliefs, or experience of the buyer.

Providing Great Customer Service

We expect our sellers to provide a high level of customer service. By selling on Grin, you agree to:

  1. Honor your delivery times. Sellers are obligated to complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance.
  2. Respond to messages and questions in a timely manner.
  3. Honor the commitments you make on your listings, profile, and direct messages to buyers.
  4. Resolve disagreements or disputes directly with the buyer. In the unlikely event that you can’t reach a resolution, our team can help you through our dispute process.
  5. If you are unable to complete an order, you must notify the buyer and cancel the order.

Responding to Requests for Cancellations and Refunds

Please be aware that in addition to this policy, each country has its own laws surrounding cancellations and returns, etc. Please familiarize yourself with the laws of your own country and those of your buyers’ countries.

Cancellations

If you are unable to complete a transaction, you must notify the buyer via Grin messages and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises.

You may cancel a transaction under the following circumstances:

  1. The buyer did not pay.
  2. Both you and the buyer agree to cancel the transaction prior to completion, and you have issued the buyer a full refund.
  3. You have decided to refuse service to the buyer, and if the buyer has already paid, you have issued a full refund.

Buyers may cancel requests prior to a seller accepting it. Once a seller accepts a request, it becomes an order, and the buyer can no longer cancel.

Typically, only sellers may cancel orders. Buyers may request that a seller cancel an order via messages or contact Grin Customer Support under certain circumstances, outlined below.

Order Cancellations

  • Grin encourages Buyers and Sellers to resolve service disputes mutually using the messages system.
  • Eligibility for requests to Grin to cancel an order will be assessed by our Customer Support team based on a number of factors, including violations to our Terms of Service, general misconduct, and improper usage of the Grin delivery system. See below for Order specific eligibility.
  • Completed orders may be cancelled, upon review of our Customer Support team, up to 14 days after the order is marked as complete.
  • Orders are not eligible to be cancelled based on the quality of service/materials delivered by the seller if the service was rendered as described in the Service page. Buyers may rate their experience with the seller on the order page, including the overall level of service quality received.
  • Buyers must use Grin Direct Messaging to the seller to address their concerns and desired resolution related to the service provided by their seller prior to contacting Customer Support. Customer Support will not take any action against Orders where the buyers failed to inform their seller of issues related to the seller’s service and will allow sellers to provide a resolution first. This does not include non-permitted usage of Grin.
  • Any non-permitted usage of Grin encountered during an Order, after being reviewed by our Customer Support team, may result in the order being cancelled. This includes, but not limited to; harassment, unlawful behavior, or other violations to Grin’s Terms of Service.
  • Grin Customer Support will cancel orders based on, but not limited to, the following reasons:
    • In Progress orders (after the buyer submits their requirements and before the seller delivers on Grin)
      • The seller is late and unresponsive for more than 24 hours while the order is marked as Late.
      • Users are abusive towards the other party through threats of low ratings or leveraging order materials (such as logins, personal information) against each other.
      • Users supplied or included copyright/trademark infringing materials as part of the Buyer requirements or the seller’s delivery.
      • The user is no longer an active Grin user due to Terms of Service violations or closure of their account.
    • Complete Orders (seller has marked delivery as complete)
      • The seller uses the Delivery system to extend the delivery due date to complete the requested service without providing the final delivered service to buyers.
        • Note: Multiple reported offenses will result in permanent suspension of your account.
      • The seller delivers no files and/or proof of work related to the agreed upon order requirements.
        • Note: Subjectivity of the materials in question will be reviewed by our Customer Support team.
      • The seller requests additional payments, on or off the Grin platform, by withholding the final delivery of services directly related to the agreed requirements.
      • The seller is withholding the final delivery of services for improved ratings.
      • Buyers who abuse the revisions process to gain more services from sellers beyond the agreed requirements.
      • Buyers who threaten to leave a damaging review to gain more services from the seller not related to the agreed requirements.
      • Users who have been reported to use copyright/trademark infringing materials after verification and with proof.
      • Grin Customer Support will review cases of Order delivery manipulation that prevents buyers and sellers from fully utilizing our dispute process that enabled the order to be marked as complete.

Grin’s Dispute Process

We ask buyers to contact a seller directly and attempt to resolve any outstanding issues before opening a dispute on Grin. For this reason, it is important that you provide detailed descriptions and policies on your listings and profile, and regularly respond to messages from your buyers.

Buyers may file a case for a non-delivery or a not-as-described service. You must respond to any open disputes within seven days.

A Non-Delivery occurs when a seller accepts a request/order and the buyer submits payment, but does not receive the service. The following are examples of Non-Delivery cases:

  1. A service was never completed.

An item is Not as Described if it is materially different from your listing description or your photos. The following are examples of Not as Described cases:

  1. The service received is greatly different than is described in the listing or shown in examples.
  2. The item has a different design or material.

Not as Described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:

  1. The services(s) were ordered for a specific date or event.
  2. A deadline was agreed upon by the buyer and seller.
  3. The services(s) are rendered useless after that date.

Disputes Cont.

We encourage our buyers and sellers to try and settle conflicts amongst themselves via messages. If for any reason this fails or if you encounter non-permitted usage on the Services, users can contact Grin's Customer Support department for assistance at support@grinapps.com.

Basics

  • Filing a transaction dispute or reversing a payment through your payment provider or your bank is a violation to these Terms of Service. Doing so may get your account temporarily disabled to investigate possible security violations. Note: once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.
  • Grin reserves the right to cancel orders or place funds on hold for any suspected fraudulent transactions made on Grin’s Services.
  • All transfer and assignment of intellectual property to the buyer shall be subject to full payment for the Service and the delivery may not be used if payment is cancelled for any reason.
  • If an order is cancelled (for any reason), the funds paid will be refunded to the buyer.
  • Revisions to deliveries can be performed by sellers based on the seller’s service and customer care. Sellers may determine the amount of revisions offered to buyers, including no revisions.
  • Requests for revisions can be performed through the Order page.
  • Requesting to gain more services from sellers beyond the agreed requirements is not allowed.

Refunds & Revisions Policies

Sellers should create their own returns and revisions policies, which should be outlined on their profile. Returns and revisions are not required. To avoid disputes and chargebacks, it is best to clearly outline your policies and clarify any questions that potential buyers have before accepting an order.

Refunds

  • Deposit refunds, when available from the payment provider, can be performed by our Customer Support team. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund from their account which is subject to review by our Customer Support team.