A key driver of this philosophy involves connecting directly with customers and leveraging influencers to maintain the strong rapport they’ve built with the people who love their products.
City Beauty is a Los Angeles-based luxury skincare brand that unifies beauty and science to produce research-focused skincare solutions. The City Beauty team formulates its products with clean, cruelty-free ingredients designed to support specific skin goals—from visibly plumper lips to firmer-looking skin and anything in between.
As a digitally native company, City Beauty prides itself on a customer-centric approach to developing and marketing products. A key driver of this philosophy involves connecting directly with customers and leveraging influencers to maintain the strong rapport they’ve built with the people who love their products.
City Beauty’s female-led team is passionate about uplifting women and helping them see the most beautiful version of themselves. But regardless of gender, City Beauty strives to help its customers feel empowered through the latest skincare advancements and accessible products.
After rebranding in 2018, City Beauty started recruiting and sending products to social media creators who exemplified the brand’s values. Over the next few years, the company built a roster of high-performing content creators who trusted the brand, loved its products, and supported its mission.
City Beauty’s influencer marketing team initially managed its entire influencer marketing program from a spreadsheet. But as the program grew to hundreds of creators over various platforms, the two-person team realized it needed a streamlined approach to the overwhelming amount of work it took to manage it all.
Doing organic search [for influencers] and looking at various hashtags gets really tiring. And organizing Google Sheets just isn’t efficient. It’s super unorganized.”
– Lily Yang, City Beauty influencer marketing coordinator
The team found its solution with GRIN’s Creator Management platform, which equipped them with everything they needed to find, recruit, and retain high-performing influencers to help grow the brand while nurturing personal relationships with their favorite creators.
City Beauty leverages the platform’s creator search engine of more than 37 million creators and consults audience insight reports, credibility scores, influencer lookalikes, and an “influential customer” feature within GRIN’s ecommerce platform integration to help find brand-aligned influencers.
The team can also organize its creators into lists of applicants, prospects, and current partners. They use personalized email templates to communicate with contacts within each group and leverage contract templates to include usage rights for repurposing creator content.
City Beauty counted on GRIN’s support team to help them transition from a manual to an automated approach to influencer marketing. After a brief onboarding process, the team was off and running with a mastery of new tools at their disposal.
Since teaming up with GRIN just over two years ago, City Beauty has grown its Instagram following to 119,000. The team has nurtured a thriving community of high-performing creators, with many generating as much as a 200% ROI for the brand.
City Beauty has also accumulated:
GRIN enabled City Beauty to streamline its influencer marketing approach and let its creators work their magic. The creator management platform gave the team time back to focus on what’s truly important: scaling the program and building genuine, collaborative relationships with authentic creators and their audiences.